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Refund Policy


  • You may start a return by contacting us within 14 days after you’ve received the order.
  • Due to food safety concerns, returns are not available for products that do not have its original packaging, opened, and products with unauthorized use, modifications, misuse, storage and installation.
  • Essential hygiene items, such as masks, tissue, feminine products, beauty products are not eligible for return and refunds unless there is a quality issue.
  • Once an item is returned to store or has arrived at the warehouse, it can take up to 5 business days to see the refund on your credit card. 


  • All refunds will be returned to the payment method of your original payment within 7 business days.
  • If you choose to return the items by shipping, shipping costs for shipping the product(s) to us are not refunded.
  • If any of the items you ordered is out of stock or has a quality issue, a portion of the basic delivery fee will be refunded to you based on the proportional weight of the out of stock item(s).

How to return a product

  • You may return a product to a designated pickup location once we have issued return case number to you with the approved printout documents.
  • You may also return a product by mail. You will be required to pay for the shipping cost.
  • We will pay for the return shipping if the product(s) returned due to quality issues.
  • All products must be returned in new condition with original packaging and accessories. A full refund may not be issued if items are missing.

Eligible products for return

  • Products returned due to quality issues or recall, meaning the product(s) you’ve received has expired, damaged during the transportation etc., resulting in failure to use or consume.
  • We do not accept returns in any of the following circumstances
  • Products without original packaging.
  • Opened packages.

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