- You may start a return by contacting us within 14 days after you’ve received the order.
- Due to food safety concerns, returns are not available for products that do not have its original packaging, opened, and products with unauthorized use, modifications, misuse, storage and installation.
- Essential hygiene items, such as masks, tissue, feminine products, beauty products are not eligible for return and refunds unless there is a quality issue.
- Once an item is returned to store or has arrived at the warehouse, it can take up to 5 business days to see the refund on your credit card.
- All refunds will be returned to the payment method of your original payment within 7 business days.
- If you choose to return the items by shipping, shipping costs for shipping the product(s) to us are not refunded.
- If any of the items you ordered is out of stock or has a quality issue, a portion of the basic delivery fee will be refunded to you based on the proportional weight of the out of stock item(s).
How to return a product
- You may return a product to a designated pickup location once we have issued return case number to you with the approved printout documents.
- You may also return a product by mail. You will be required to pay for the shipping cost.
- We will pay for the return shipping if the product(s) returned due to quality issues.
- All products must be returned in new condition with original packaging and accessories. A full refund may not be issued if items are missing.
Eligible products for return
- Products returned due to quality issues or recall, meaning the product(s) you’ve received has expired, damaged during the transportation etc., resulting in failure to use or consume.
- We do not accept returns in any of the following circumstances
- Products without original packaging.
- Opened packages.